Refund Policy
Returns & Refund Policy
We offer a 30-day return policy from the date of delivery.
To be eligible for a return, items must meet one or more of the following conditions:
- Item arrived damaged
- Item is defective or not functioning properly
- Incorrect item was received
- Order was not delivered (subject to verification by Athletetron)
- Item is unused, in its original condition, with original packaging and tags attached
Customers should contact us within 7 days of delivery if there is an issue with their order.
Proof of purchase may be required for all return and refund requests.
Starting a Return
To request a return, please contact us at support@athletetron.com.
If your return request is approved, we will provide return instructions, including the appropriate return address if applicable. Returns sent without prior authorization may not be accepted.
Please do not send items directly to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method. Processing times may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card provider, as processing times may vary
- Contact your bank, as refunds can take several business days to appear
If you still have not received your refund after completing these steps, please contact us at support@athletetron.com.
Additional Information
Athletetron works with a network of brands, suppliers, and distribution partners. Return processing times and manufacturer policies may vary depending on the product and supplier.
